I have to say there is a lot I found dismaying in this thread.
I am a gigantic proponet of the wonders of being able to communicate via the internet with the designers of the products we buy. So Mr. Marmell, Mr. Mearls, and Mr. Stephens thanks for joining in.
I understand the desire to defend your work, I respect the desire to tell it like it is. I was quite impressed with how James Jacobs responded directly, and provided insight to the design process regarding Hordes of the Abyss. The responses here seemed more rancorous to me, and less filled with aplomb.
No product can appeal to everyone, and products have targeted markets., this is obvious. I find it a bit cavalier to just write off the freely offered opinions that could be surveyed by WOTC, as being the negative opinions offered by the small market
base of internet cranks.
I'm sure the vast majority of players of the game are not on the internet. I would hazard a guess, that those players of D&D that DM are as a whole more likely to use the internet and Forums like these. I would also hazard a guess that people that use forums like this probably tend to buy a lot more books than the average user.
WOTC has to design to what sells the most books, to what makes the most profit.
The day, however, power buyers like Psion and Merric are thrown by the wayside, is a day that shows a waste of opportunity and mismanagement. Smart people, make mistakes too. Especially smart people with MBAs who think they KNOW their market w/o real world experience.
I'm sure we are not there yet, but in a hobby notoriously populated by the cranks, I think it foolish to throw the baby out with the bathwater, just because as Mr Mearls put it, the medium encourages extreme opinions to dominate the discussion. Frankly I think that is true of all mass media, and has been true of letters to Dragon Magazine, before the Internet become a popular tool.