Well, and now we're back to "There is nothing WOTC can say or do that some won't spin as negative". They've made some good decisions and some bad ones, but these days every decision they make is spun as a bad one by some people. Which muddies the waters and makes all complains sound like noise.
For this Pinkerton's issue, the guy in question is satisfied with how it was resolved and continues to buy WOTC products and support them. WOTC won't say much other than they dispute his initial characterization of events. That should have been the end of things. That should have been enough for the topic to be discussed in terms that are less than "WOTC is dead to me!" level of outrage and would have been for most fields of conversation just 5 years ago, about any industry. But the way things are these days, it's all outrage machine all the time about everything and therefore nothing.