The manager in a group that tends to work closely with mine just submitted his 10th ticket, in 2 months, for "problems" that he's having with his laptop since we migrated it to our new Azure tenant. Once again he's whining, but refuses to do anything that I've told him to do. This time he's complaining that updates aren't being found or installed. I've seen this when the new (incredibly bad) Windows 11 24H2 update is pending and it eventually gets found, then installed. He doesn't want to wait for it and keeps trying to manually search for updates. I gave him two options; wait patiently for the update to eventually install, or send the laptop back to be wiped and reloaded by us. His answer, "No." Bub, there is no option three.
We think that it's all part of his feud with my manager, because he keeps calling the whiner out in managers' meetings for sitting on projects. He's been on-site maybe 3 times since lockdown began.