Mercutio01
First Post
I'm in the chat room with an analyst now, but he doesn't seem to think it's Comcast's problem.
Sorry to post this here, but... is WotC down?
- Thread starter karossii
- Start date
Ryujin
Legend
If you can't connect to Wizards directly, but can via a proxy, then you've gone a long way to show that it's their issue. Ask to be bumped up to the next tier in support. Some guy reading from a script isn't going to be able to help you.
Obryn
Hero
Is it a DNS issue?
Comcast has been playing idiotic games with their DNS servers for the past few days, rolling out a ridiculous ad-filled "Helper Page" when your site can't be found. (Fortunately, they provide an opt-out, and an even-quicker list of DNS servers which don't use the Helper page, but still....)
You might want to see if changing your DNS servers to OpenDNS will help. While they, too, have a crappy Helper Page if you mistype a URL, it will at least help further diagnose the problem.
-O
Comcast has been playing idiotic games with their DNS servers for the past few days, rolling out a ridiculous ad-filled "Helper Page" when your site can't be found. (Fortunately, they provide an opt-out, and an even-quicker list of DNS servers which don't use the Helper page, but still....)
You might want to see if changing your DNS servers to OpenDNS will help. While they, too, have a crappy Helper Page if you mistype a URL, it will at least help further diagnose the problem.
-O
Mercutio01
First Post
I told the first guy and got bumped up to the next guy. He tried a bunch of stuff, but finally gave in and said he'd pass it up the chain to an engineer and get back to me in 24 hours. Based on past experience with Comcast CustServe, I'm not holding my breath though.
I'm not sure how I'd do that. Besides, if I really need to get there, I can just use a proxy. Thank goodness I'm not a subscriber though, or I'd be a little more annoyed.
x93edwards
First Post
Saturday afternoon I was playing Magic Online. Later that night I was unable to connect. I checked the Magic Online boards and someone from Wizards posted that a "small subset" of Comcast customers were unable to reach some of the Wizards servers (for Magic Online, boards, etc.).
The next day, while I was still having problems at home I went over to my parents house, where they also have Comcast and was able to connect to everything. Came back home and still no luck. I'm still unable to connect today.
POST FROM MAGIC ONLINE BOARDS:
Sunday, 11:58pm
WotC_Gordon
Director - Magic Online Studio
Re: Network/ISP Issues Sunday Evening WotC and our data center's network administrators worked last night and throughout the day to make sure none of the devices on the data center's network are involved in the issue. We continue to work with our upstream providers to try and find the source of the problem.
Comcast has also been sent a list of the user's IP addresses that we know from our logs have been affected by this issue.
My recommendation from the previous update stands. Comcast customers who are able to log into the system should make sure they can start a solitaire match in the casual play room before entering a tournament.
The next day, while I was still having problems at home I went over to my parents house, where they also have Comcast and was able to connect to everything. Came back home and still no luck. I'm still unable to connect today.
POST FROM MAGIC ONLINE BOARDS:
Sunday, 11:58pm
WotC_Gordon
Director - Magic Online Studio
Re: Network/ISP Issues Sunday Evening WotC and our data center's network administrators worked last night and throughout the day to make sure none of the devices on the data center's network are involved in the issue. We continue to work with our upstream providers to try and find the source of the problem.
Comcast has also been sent a list of the user's IP addresses that we know from our logs have been affected by this issue.
My recommendation from the previous update stands. Comcast customers who are able to log into the system should make sure they can start a solitaire match in the casual play room before entering a tournament.
Obryn
Hero
For OpenDNS, they give you pretty detailed guides... Check out OpenDNS | Providing A Safer And Faster Internet . They list the most common routers, and give step-by-step instructions for use. It's about a two-step process for mine.
While I'm not using it right now - I switched to Comcast's non-Helper DNS servers - I can see the appeal. It's extremely customizable, and you can do all sorts of neat stuff like set up parental content filtering.
-O
While I'm not using it right now - I switched to Comcast's non-Helper DNS servers - I can see the appeal. It's extremely customizable, and you can do all sorts of neat stuff like set up parental content filtering.
-O
