best analogy yet... I feel you.So I've gone through this deal at work where one of my team's passwords got borked and I've been working for days trying to get IT to fix it. I keep explaining that her computer password needs to be reset and they keep asking questions about the passwords for her tools and trying to palm us off to the team that handles those.
don't forget your new password has to be so complex you can't remember it and will do little to no good if a hacker really wants it...