Caliban said:
(Note: I don't have any ill will towards the Cust Serv representatives themselves. I'm sure they try their best, but they really aren't rules guru's. They don't have any special lines of communication with R&D or the game designers. They just read the books and make their best guess.)
Heh.
I had an email conversation with a Custserv guy, once. He was the only person on that day.
I asked a question; he gave a dubious answer. I queried on part of the answer, with rules cites; he conceded that part, and followed with a different dubious answer. This cycles repeated several times, and he finally said "I will make you a deal, currently everyone else is out today, I will
check on this first thing in the morning and give you a response,
you may very well be correct (you put up a good argument). And I
would like to make certain with the RPGA judges and the R&D
department. So let me ask them tomorrow and I should be able to get
an answer to you sometime then, Deal?"
A couple of days later, he emailed back to say he'd checked with R&D, and they'd agreed with my first post...
I recall a Custserv staffer once pointing out "We work ten metres from the line developers!" But that doesn't help unless they
talk to them when a question gets sticky...
-Hyp.