You'll see this kind of issue with pretty much any business model, not just minis, and not just gaming.
There are always going to be consumers who aren't happy with how the seller has chosen to do business. They complain, they boggle at how stupid the seller must be, to be leaving their money on the table (and, surely, if I want to do business differently, then there must be a lot of people like me out there!)
Even when the seller says, "look, we understand what you're saying, but we've run the numbers, and it doesn't make economic sense for us to do it your way", they don't want to believe them, or assume they're lying or lazy.
Welcome to capitalism.
There are always going to be consumers who aren't happy with how the seller has chosen to do business. They complain, they boggle at how stupid the seller must be, to be leaving their money on the table (and, surely, if I want to do business differently, then there must be a lot of people like me out there!)
Even when the seller says, "look, we understand what you're saying, but we've run the numbers, and it doesn't make economic sense for us to do it your way", they don't want to believe them, or assume they're lying or lazy.
Welcome to capitalism.