Aside from the customer service response, do you have a reference for this assumption? A page number, or even something in the Compendium? (I ask because I don't know, not to be argumentative.)
The main reason Sleep spell is seen as different from 'sleep 263' is because the crunch part of the spell NEVER uses the word sleep to describe what happens to the target. The victim is unconscious after the first failed save. He isn't asleep, he's unconscious, those are the words used. By the way things are written, you don't look at sleep rules to figure out what happens to the monster, you look at the unconscious condition. The spell is named Sleep, but that means NOTHING as far as how it works is concerned. It could be named "Knockout gas" or "Bobs fall-down Spell", the name doesn't matter.
The only other hope that 'sleep 263' applies is that the spell has the "Sleep" keyword, but if you read the keyword section, does it in anyway imply that "people falling unconscious due to this spell refer to page 263"?? I honestly don't know because i don't have the books at hand, but i doubt it. Keywords mostly are for things like "saves +5 vs sleep" or "+1 to attacks with sleep powers".
Bottom line, If you read the spell with no preconceptions of what it should do, it gives NO indication that it puts a character to sleep. It makes them unconscious as per the condition in the conditions table. The name and keyword of course might give that impression, but there isn't any rule to back that assumption up.
Thats the argument anyway, and honestly i can't fault the logic.
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