JohnSnow
Hero
Voss said:1- I didn't say customers. Not-yet-existent new and returning customers. You know, the ones that all this 'removal of lore' is supposedly for.
2- What polls?
3- Is WotC a decent company?
1. Well, since not all current D&D players play in FR, that'd be the first place to start. Other than that, there's blind tests.
2. Surveys. They pop up every so often when you join the website.
3. Well...maybe not in all ways...but yeah, WotC (and Hasbro) pretty much knows how to do market research. It's a pretty fundamental part of creating a strategy.